Customer Support

1800 1200 388

Mon-Sat From 10:00am to 7:00pm

PRIVACY POLICY & TERMS AND CONDITIONS

PRIVACY

[This Privacy Policy was last modified on 01/11/2018]

BEZ Etail Pvt. Ltd. (BEPL) and its subsidiaries and divisions, including Bespocut.com, respect your privacy. This Privacy Policy outlines the manner in which your data is/will be collected and used by BEPL. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Bespocut.com you agree to the collection and use of your data by Bespocut.com in the manner provided in this Privacy Policy.

If you have questions or concerns regarding this statement, you can call us at +91-11-43023444 (9:00 am to 8:00 pm) or mail us at care@bespocut.com The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by BEPL (including Bespocut.com) or to the people that are not engaged, employed or managed by BEPL (including Bespocut.com)

PURPOSE OF THIS DOCUMENT IS TO MAKE YOU:

  • Feel at ease while using our websites.
  • Feel confident while sharing information with us.
  • Aware that you may contact us with your questions or concerns about privacy on this website.
  • Aware that by using our websites you are agreeing to the collection of certain data.

INFORMATION THAT MAY BE COLLECTED FROM YOU

Bespocut.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.

Kindly, note that Bespocut.com does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does BEPL (including Bespocut.com) have access to, or store, your complete card account information.

We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

While you use our website(s), we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from "cookies" sent to your browser from web server cookies stored on your hard drive, including but not limited to:

  • Computer-identification information.
  • IP address, assigned to the computer which you use.
  • The domain server through which you access our service.
  • The type of computer you're using.
  • The type of web browser you're using.

While you are transacting on our website personally identifiable information collected about you may include:

  • First and last name.
  • Email addresses.
  • Contact details including phone numbers.
  • PIN/ZIP code.
  • Demographic profile (like your age, gender, occupation, education, address and durables owned).
  • Personal preferences and interests (such as books, movies, music and so on); and
  • Your opinion on services, products, features on our websites.

We may also collect the following information about:

  • The pages you visit/access.
  • The links you click on our website.
  • The number of times you access the page.
  • Things you view, add to bag, add to wish list.
  • Other websites you open simultaneously while browsing on ours.
  • Personal preferences and interests (such as books, movies, music and so on); and
  • Your opinion on services, products, features on our websites.

You may terminate your account at any time by writing to us at care@bespocut.com, from the email ID you have used for creating your account login, and mentioning "Please close my Bespocut.com account" in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.

WHEN AND HOW INFORMATION IS COLLECTED BY US

We will collect anonymous traffic information from you when you visit our website(s).

We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from Bespocut.com (e.g. newsletters, updates). Even when transact as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.)

We use this information to contact you about the services you are using on our website and services in which you have expressed interest.

When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfill your requested service. You must provide contact information (such as name, email and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

You have the option to provide demographic information (such as occupation, education and gender) to us; we encourage you to submit this information so that we can provide you with a more personalized experience on our website.

If you choose to use our referral service to tell a friend about our website, the website would require your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Bespocut.com does store this information and the information is used for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at care@bespocut.com to request that we remove this information from our database.

We are the sole owners of your information collected by us at different points on our website.

We will collect personally identifiable information about you only as part of a voluntary registration process, guest check out, on-line survey, or contest or any combination thereof.

Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.

This website contains/may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not own, manage or control.

We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas become public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.

If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

USAGE OF THE COLLECTED INFORMATION

We use your contact information to send you:
  • Password reminder and registration confirmation.
  • Special offers.
  • Changes in the service policies or terms of use.
  • Event based communications such as order information, renewal notices, invites, reminders etc.

Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers etc.

We use your personal information to:

  • Improve personalized features on our websites to enhance your shopping experience.
  • To contact you for your account / profile related matters or any other reason as may be necessary.
  • To provide the services requested by you, for example delivering merchandise ordered by you.
  • To preserve social history as governed by existing law or policy.
We use anonymous traffic information to:

  • Remember you in order to deliver better and more personalized service, e.g. track your entries in our promotion schemes;
  • Recognize your usage privileges to our website.
  • Administer and manage smooth functioning of our website by diagnosing problems.
  • Track your session and activities so that we can understand better how people use our website.

SHARING OF THE COLLECTED INFORMATION

We do not share or rent your information with third parties except our agents and alliance partners.

Agents

We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from Bespocut.com website. These entities do not retain, store, share or use personally identifiable information for any other purposes.

Alliance Partners

We will share your information with our alliance partners who work with us or on our behalf to help in providing you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by Bespocut.com.

We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email addresses to confirm the deliveries, send notices and offer services related to the service.

We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:

  • Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;
  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person,
  • violations of Bespocut.com terms of use or to defend against legal claims;
  • We have your permission;
  • To provide products or services you've requested.

We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our websites.

We share your information with advertisers on an aggregate basis only.

The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on our acquiring bank's system or order forms, they encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://www.verisign.com

We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. However, no method of transmission over internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can mail us at care@bespocut.com.

YOUR CHOICES REGARDING COLLECTION, USAGE AND DISTRIBUTION OF YOUR INFORMATION

You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers "help" file. Reference for cookies can be found at http://www.cookiecentral.com

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.

Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by Bespocut.com only and does not cover the use of cookies by any advertisers.

We do use cookies on point of collection pages of email address but we do not use them in emails.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data - such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

Bespocut.com includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the website's homepage, you should contact the website directly for more information.

VOLUNTARY DISCLOSURE OF INFORMATION

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register with the website.

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Bespocut.com reserves the right to send you certain service related communication, considered to be a part of your Bespocut.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

We provide you with the opportunity to opt-out of having your email address used for certain purposes, when we ask for this information. For example, if you purchase a product / service but do not wish to receive any additional marketing material from us, you can indicate your preferences. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by selecting your preferences in "My Account". If you still face an issue then you may call us at +91-11-43023444 or mail us at care@bespocut.com.

If your personal identifiable information or email address changes in future, or if you no longer desire our service(s), you may correct, update, delete or deactivate it by e-mailing our Customer Support Mail at care@bespocut.com.

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

What security procedures are in place to protect information from loss, misuse or alteration?

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Bespocut.com, your Bespocut.com ID and Password are required in order to access your profile information.

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this website, you agree that BEPL will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can send an e-mail at care@bespocut.com.

All information gathered on Bespocut.com is securely stored within the Bespocut.com controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. Therefore, we cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include while posting to the discussion areas is available to anyone with internet access.

However, the internet is an ever evolving medium. We may revise our privacy policy from time to time to incorporate necessary changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

CORRECTING INACCURACIES IN YOUR INFORMATION

To correct or update any information you have provided, our websites allow you to do it online.

POLICY UPDATION

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.

If we decide to make changes in our e-mail practices, we will post those changes to this privacy policy, the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

You can offer your views, suggestions, if any, by submitting the filled in feedback form online.

SECURE SHOPPING

Shopping on our website is 100% safe. We use industry standard secure systems to protect your personal and payment information. For your safety, we do not store your complete credit card details or payment information in our systems and this is directly transmitted securely to the bank for payment processing.

Bespocut.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. For enhanced security Bespocut.com does not store any financial information on its servers. All such information entered by you is directly received by our banks’ servers and are then transmitted to your bank’s servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.

TIPS ON SAFETY AND SECURITY

Protect your passwords

If using a public computer or terminal, always log out when you complete an online session.

Keep your passwords private. Remember, anybody who knows your password may access your account.

When creating a valid password, use letters and numbers only and it should be 6-15 characters long. A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address or other personal information that can be easily obtained. It is also recommended that you frequently change your password.

Avoid using the same password for multiple online accounts.

Be wary of unsolicited e-mail and telephone contacts

Bespocut.com will never e-mail or call a customer and ask that they disclose or verify their Bespocut.com password, credit card or banking account number. Such information should only be submitted on the web page forms, when completing an order on Bespocut.com or when making updates to your account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link. Instead go directly to https://www.bespocut.com and then to your account.

If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as Bespocut.com or any of its sister concerns or associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to Bespocut.com for investigation.

Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by Bespocut.com. To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to Bespocut.com.

A word of caution is that never disclose any confidential information such as password in any communication with us or with any of our employee. BEPL will never ask for such information over e-mails or phone.

If you receive an e-mail asking for personal details such as password never respond to it.

A phishing email will normally have a tone of urgency – like "Your account will be temporarily suspended" and therefore please "Login to keep your account active." Please remember BEPL will NEVER send such emails to its customers.

If you are doubtful about the credibility of the email, please DO NOT click on any link provided in the email. This may trigger malicious codes being installed on your personal computer. You must report the incident to Bespocut.com without any delay.

If you receive a suspected spoofed Bespocut.com e-mail, or discover a fake Bespocut.com website, please report the incident to Bespocut.com at the earliest.

Ensure your Personal Computer is protected

Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.

Here are a few important action points that you should bear in mind

Keep your PC updated with the latest anti-virus / anti-spyware software.

Install a personal firewall on your PC to protect your account.

Keep your PC updated with the latest security patches and, most importantly,

Do not click on links or open attachments in unknown or unsolicited (spam) email

SHIPPING

We do not offer FREE DELIVERY on all orders. We shall be charging you flat shipping charges of Rs. 25/- for every half (1/2) meter of Suit/Shirt/Lining fabrics (fabrics/cutlengths and/or clothing material of varied quality and/or specifications) orders, placed on Bespocut.com. The shipping charges shall be calculated in multiples of half (1/2) meters only and decimals shall be rounded off to the immediate next multiple of half (1/2) meter. Minimum order quantity shall be 1 meter and above. This policy shall be applicable to any item available on Bespocut.com and ordered in meters.

We are currently offering you FREE DELIVERY on orders for Buttons, Fusings, Felts, Shoulder Pads, Threads etc. subject to minimum cart value of Rs. 500/-. Our orders are shipped in accordance with the delivery timelines as highlighted below in the next section. We ship through leading courier services and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items you have ordered, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.

DELIVERY TIMELINES

We currently deliver to more than 500 cities across India. Our shipping and delivery lead times vary by destination and the typical lead times are as shown below:

Our shipping and delivery for orders executed from our warehouse in Delhi are as shown below:
Destination Shipping Time(A) Delivery Time (B) Total time for delivery (A+B)
Delhi NCR 3-5 working days 1-2 working days 4-7 working days
U.P/West Bengal 3-5 working days 6-8 working days 9-13 working days
Rest of India 3-5 working days 2-3 working days 5-8 working days
Our shipping and delivery for orders specially placed with overseas mills* are as shown below:
Destination Shipping Time (A) Delivery Time (B) Total time for delivery (A+B)
Delhi NCR 6-8 working days 1-2 working days 7-10 working days
U.P/West Bengal 6-8 working days 6-8 working days 12-16 working days
Rest of India 6-8 working days 2-3 working days 8-11 working days
*Overseas mills may remain closed on certain days/months of the year based on the public holidays of their respective countries during which orders on our website for fabrics from these mills and our shipping shall remain temporarily stopped/suspended.

We ship on only on the working days of the week from Monday to Friday. We do not ship on Saturdays, Sundays and public holidays.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies

While we strive hard to deliver on time, due to the load with the couriers, estimate a reasonable delay of 2-3 working days.

If your order has multiple items, these may ship separately from different locations in separate shipments. You will receive a separate email if the shipment does not contain all the items that you had ordered.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or send an e-mail at care@bespocut.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

Note: In the event we have to cancel any items in your order, if you have paid using a credit card, your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net-banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your bank’s processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

TERMS & CONDITIONS

[This terms and conditions was last modified on 01/11/2018]

This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act”) and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.bespocut.com. Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms"). By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

PREAMBLE

Welcome to the Bespocut.com ("Website" or "Bespocut.com") service provided by BEPL. This Website is owned and operated by BEZ Etail Pvt. Ltd. ('BEPL' or 'we' or 'us') having its registered office at 3409/1, DB Gupta Road, Karol Bagh, New Delhi - 110005. In using the Bespocut.com service of BEPL, you are deemed to have accepted this Terms as well as the entire terms & conditions of the Service Level Agreement or SLA (which shall be duly signed between you and BEPL at the time of granting you membership) either or both of which may be revised from time to time and shall be valid for indefinite periods. You understand and agree that you are bound by such Terms (including the Service Level Agreement or SLA) till the time you access this website. If you want to ask us anything about these Terms (including the Service Level Agreement or SLA) or have any comments or complaints on or about the Website, please mail us at care@bespocut.com or call us at +91-11-43023444.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to BEPL. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of BEPL. You may not modify, distribute or re-post something on this Website for any purpose.

ACCURACY OF CONTENT AND INVITATION TO OFFER

BEPL has taken every care in the preparation of the content of this Website, in particular to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. All prices displayed are exclusive of GST and/or any other applicable taxes. Packaging may vary from that shown. The weights, dimensions and capacities given are only approximate. We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. To the extent permitted by applicable law, BEPL disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. BEPL shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.

All products/services and information displayed on Bespocut.com shall constitute an invitation to make an offer and not an actual offer in itself. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Bespocut.com reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Bespocut.com and the balance would continue to be on offer to Bespocut.com and Bespocut.com reserves the right to accept or reject such balance order. No act or omission of Bespocut.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

ELIGIBILITY TO USE

Use of the Website is available only to persons who can enter into legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, minors etc. are not eligible to use the Website. If your age is below 18 years you are prohibited to use/purchase/contract from/with this Website. Such persons are also prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited. Bespocut.com reserves the right to terminate your membership and refuse to provide you with access to the Website if Bespocut.com discovers that you are under the age of 18 years. The Website is not available to persons whose membership has been suspended or terminated by Bespocut.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to the Terms hereunder. Unless otherwise specified, the materials on this Website are directed solely at those who access this web from India. Bespocut.com makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this Website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Bespocut.com will deliver the products only within in India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if Bespocut.com receives an order from such states or to be delivered to such states under such circumstances, Bespocut.com retains the absolute right to accept or reject the order.

Those who choose to access this Website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. Bespocut.com will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Bespocut.com, you agree to be bound by this Terms.

ACCOUNT AND REGISTRATION OBLIGATIONS

Your information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your information in accordance with our Privacy Policy. If you use the Website, you are solely responsible for maintaining the confidentiality of your password and account and any activities that occur through your account. BEPL shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorized use of your password, you should notify us by contacting us immediately through the address provided in the beginning of this document. If Bespocut.com has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to Bespocut.com.

Bespocut.com does not want to receive confidential, proprietary or trade secret information through this Website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Bespocut.com will be deemed non-confidential. By submitting any such information, you are granting Bespocut.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so

You also agree and confirm:

To provide true, accurate, current and complete information about yourself as prompted by BEPL registration form or guest details form (such information being the "Registration Data").

To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Bespocut.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with this Terms of the Service Level Agreement or SLA (which shall be duly signed between you and BEPL at the time of granting you membership) Bespocut.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Bespocut.com for redelivery shall be claimed from you and you shall bear such additional costs.

That you will use the services provided by Bespocut.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting through the Website.

You will provide authentic and true information in all instances where such information is requested of you. Bespocut.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Bespocut.com has the right in its sole discretion to reject the registration and debar you from using the services of Bespocut.com and or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.

RESTRICTIONS ON USAGE OF BESPOCUT.COM

You shall not use the Website for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gaining unauthorized access to other computer systems.

Interfering with any other person's use or enjoyment of the Website.

Breaching any applicable laws.

Interfering or disrupting networks or websites connected to the Website.

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

RESTRICTIONS ON QUANTITY OF ITEMS ORDERED ON BESPOCUT.COM

Bespocut.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card /net-banking account, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Bespocut.com also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

NON-GUARANTEE OF EXACTNESS

Bespocut.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user.

PRICING

While Bespocut.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Bespocut.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Bespocut.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Bespocut.com may, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Bespocut.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Bespocut.com accepts your order, the same shall be debited to your credit / debit card /net-banking account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Bespocut.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card /net-banking account.

GST

All prices shall be exclusive of GST and/or any other applicable taxes, which shall be charged additionally

MISPRICING ISSUES

Despite our best efforts, a small number of the many numbers of items in our collection are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

We strive to provide you with best value. However, sometimes an online price may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

CANCELLATION BY BESPOCUT.COM

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card /net-banking account has been charged, the said amount will be reversed back to your respective account.

We will seek authorization on your credit / debit card /net-banking account for the aggregate amount of the order placed by you, however, we may charge (capture) your credit / debit card /net-banking account, only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your credit / debit card /net-banking account from your card issuer/banker, if not charged (captured) by us in the time period stipulated by our merchant banker, will not be charged (captured). If however the same is charged to your credit / debit card /net-banking account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Bespocut.com reserves the right to charge (capture) your credit / debit card /net-banking account to the full or partial authorized amount for the concerned order.

CANCELLATION OF FRAUDULENT ORDERS

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Bespocut.com reserves the right to cancel pending and future orders without any liability. Bespocut.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is cancelled after your credit / debit card /net-banking account has been charged, the said amount will be reversed to your respective account. Any promotional voucher used for the cancelled orders may not be refunded.

CANCELLATIONS BY THE USER

You may cancel your order or some items in your order before we bill and ship the items. We do not return or exchange accessories like Buttons, Linings, Fusings, Felts, Shoulder Pads, Threads etc. and Gift Vouchers. However, in the event of our Suit and Shirt fabrics (fabrics/cutlengths and/or clothing material of varied quality and/or specifications) having any manufacturing defects/damage (and subject to the condition that they are not stitched, washed, ironed, dry-cleaned or handled/used in any other manner whatsoever) then we shall provide an exchange subject to receipt of proof of such defect/damage along with the return of the products in unused, saleable condition in its original packaging along with original tags and the original sales invoice within seven (7) days from date of delivery at the customers’ billing address. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your credit / debit card /net-banking account. The customer agrees not to dispute the decision made by Bespocut.com and accept Bespocut.com decision regarding the cancellation.

FINANCIAL DETAILS

You agree, understand and confirm that the credit / debit card /net-banking account details or other financial details provided by you for availing of services on Bespocut.com will be correct and accurate and you shall not use the credit / debit card /net-banking account or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank and not stored by Bespocut.com. Bespocut.com will not be liable for any credit / debit card /net-banking account fraud. The liability for use of a credit / debit card /net-banking account fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. All information collected by us shall be governed as per our Privacy Policy.

FRAUDULENT/DECLINED TRANSACTIONS

Bespocut.com and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. Bespocut.com and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions

ELECTRONIC COMMUNICATIONS

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COLOURS

We have made every effort to display the colors of our products that appear on the Website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

REVIEWS, FEEDBACK, SUBMISSIONS

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Bespocut.com on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the "Comments") shall be and remain Bespocut.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Bespocut.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties attached to the Comments. Thus, Bespocut.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Bespocut.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Bespocut.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'.

Bespocut.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant Bespocut.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Bespocut.com and its affiliates for all claims resulting from any Comments you submit. Bespocut.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

COPYRIGHT & TRADEMARK

Bespocut.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Bespocut.com or any third party's intellectual property rights. All rights, including copyright, in this Website are owned by or licensed to Bespocut.com. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Bespocut.com. You may not modify, distribute or re-post anything on this website for any purpose.

The Bespocut.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of BEPL. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner.

References on this Website to any names, marks, products or services of third parties or hypertext links to third party websites or information are provided solely as a convenience to you and do not in any way constitute or imply Bespocut.com endorsement, sponsorship or recommendation of the third party, information, product or service.

Bespocut.com is not responsible for the content of any third party websites and does not make any representations regarding the content or accuracy of material on such websites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Bespocut.com or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, copyrights, trademarks, trade dress and/or other intellectual property on all Contents are owned, controlled or licensed by Bespocut.com, one of its affiliates or by third parties who have licensed their materials to Bespocut.com and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all Contents on this Website is the exclusive property of Bespocut.com and is also protected by Indian and international copyright laws.

OBJECTIONABLE MATERIAL

You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, Bespocut.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent or objectionable to you.

INDEMNITY

You agree to defend, indemnify and hold harmless Bespocut.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Bespocut.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this Terms or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Terms.

TERMINATION

This Terms is effective unless and until terminated by either you or Bespocut.com. You may terminate this Terms at any time by informing us in writing through Indian postal system by registered post, that you no longer wish to be associated with this Website, provided that you discontinue any further use of this Website.

Bespocut.com may terminate this Terms at any time and may do so immediately without notice and accordingly deny you access to the Website. Such termination will be without any liability to Bespocut.com. Upon any termination of this Terms by either you or Bespocut.com, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under this Terms or otherwise. Bespocut.com's right to any Comments shall survive any termination of this Terms. Any such termination of the Terms shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under this Terms.

LIMITATION OF LIABILITY AND DISCLAIMERS

The Website is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Website.

The Website provides content from other internet websites or resources and while Bespocut.com tries to ensure that material included on the Website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Bespocut.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.

This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this Terms.

To the fullest extent permitted under applicable law, Bespocut.com or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this Terms.

Without prejudice to the generality of the section above, the total liability of Bespocut.com to you for all liabilities arising out of this Terms be it in tort or contract is limited to the amount charged to you, against the value of the products ordered by you.

Bespocut.com its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, being up to date and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, Bespocut.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website.

WEBSITE SECURITY

You are prohibited from violating or attempting to violate the security of the Website, including without limitation,

Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

Attempting to interfere with service to any other user, host or network, including without limitation, via means of submitting a virus to the Website, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing;'

Sending unsolicited email, including promotions and/or advertising of products or services; or forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. Bespocut.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from Bespocut.com on this Website and other than generally available third party web browsers (e.g., Google Chrome, Microsoft Internet Explorer etc.).

ENTIRE AGREEMENT

If any part of this Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Terms shall continue in effect. Unless otherwise specified herein, this Terms constitutes the entire agreement between you and Bespocut.com with respect to the Bespocut.com websites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Bespocut.com with respect to the Bespocut.com websites/services. Bespocut.com's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

PRIVACY POLICY

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your Information is one of our most important assets. We store and process your information on computers located in India and abroad that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your information being transferred or used in this way please do not use the Website.

GOVERNING LAW AND JURISDICTION

This Terms shall be construed in accordance with the applicable laws of India. The Courts at New Delhi shall have exclusive jurisdiction in any proceedings arising out of this Terms.

Any dispute or difference either in interpretation or otherwise, relating to this Terms between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by BEPL and the arbitrator’s decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be New Delhi. The language to be used during the arbitration proceedings shall be English.

MODIFICATION OF TERMS AND CONDITIONS OF SERVICE

Bespocut.com may at any time modify this Terms without any prior notification to you. Subsequent to any modification of this Terms, we will inform you of the modifications in this Terms via e-mail at the address provided by you while registering on Bespocut.com. You can access the latest version of this Terms at any given time on Bespocut.com. You should regularly review this Terms on Bespocut.com. In the event the modified Terms is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms.

EXCHANGE & RETURNS

We are responsible for what we sell. We do not return or exchange accessories like Buttons, Linings, Fusings, Felts, Shoulder Pads, Threads etc. and Gift Vouchers. However in the event of our Suit and Shirt fabrics (fabrics/cutlengths and/or clothing material of varied quality and/or specifications) having any manufacturing defects/damage (and subject to the condition that they are not stitched, washed, ironed, dry-cleaned or handled/used in any other manner whatsoever) then we shall provide an exchange subject to receipt of proof of such defect/damage along with the return of the products in unused, saleable condition in its original packaging along with original tags and the original sales invoice within seven (7) days from date of delivery at the customers billing address.

You may submit a request for return/exchange of merchandise to us in the following ways:

You may call Bespocut.com customer care on +91-11-43023444 (9:00 am to 8:00 pm) and request a return or exchange.

You may write to us at care@bespocut.com and request a return or exchange.

Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at +91-11-43023444 (9:00 am to 8:00 pm), or at write to us at care@bespocut.com, mentioning your order reference number.